We're here to help with any questions or concerns
Have a question about your order, need styling advice, or want to learn more about our sarees? We'd love to hear from you.
Ciphernest Software Pvt. Ltd.
2ND FLOOR, 2-41/13/PMR/2F,
Melkiors Pride, IzzathNagar,
Khanamet, Hyderabad,
Telangana 500081, India
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Quick answers to common queries
We deliver across India within 5-7 business days. Metro cities typically receive orders within 3-5 days. Once your order ships, you'll receive a tracking number to monitor your delivery.
We offer a 7-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Custom-made or sale items are non-returnable.
Yes! We offer Cash on Delivery across most serviceable pincodes in India. COD is available for orders up to ₹20,000. A nominal COD fee of ₹50 may apply.
We source our sarees directly from weavers and verified suppliers across India. Each product description indicates the fabric type, weaving technique, and origin. We ensure authenticity and quality in every piece.
Once your order ships, you'll receive an SMS and email with your tracking details. You can also track your order anytime by visiting our Track Order page and entering your order number and phone number.
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any complaints or concerns you may have.
Name: Beegala Nagendra Prasad
Email: grievance@sareelane.store
Phone: +91 8125834137
Address: 2ND FLOOR, 2-41/13/PMR/2F, Melkiors Pride, IzzathNagar, Khanamet, Hyderabad, Telangana 500081
Complaints will be acknowledged within 48 hours and resolved within 30 days.