Refund Policy

Refund Overview

At Saree Lane, we process refunds promptly and transparently. This policy outlines when you're eligible for a refund and how long the process takes.

Refund Timeline

Here's what happens after you initiate a return:

When You're Eligible for a Refund

You are eligible for a full refund in the following scenarios:

• Damaged Product: Item received with visible damage or defects
• Wrong Product: Item delivered doesn't match your order
• Quality Issues: Product quality doesn't meet reasonable expectations
• Non-Delivery: Order not delivered within promised timeline
• Order Cancellation: You cancel before shipment (prepaid orders)

Partial Refund Scenarios

You may receive a partial refund in these cases:

• Product returned with missing tags/accessories (up to 20% deduction)
• Change of mind returns (₹99 shipping deducted)
• Product shows signs of use but is otherwise eligible

Refund Amount Calculation

COD Order Refunds

For Cash on Delivery orders, refunds are processed via bank transfer (NEFT/IMPS). Please ensure you provide accurate bank details:

• Account holder name (as per bank records)
• Bank account number
• IFSC code
• Bank name and branch

We will request these details via email after your return is approved. Refund will be credited within 7-10 business days of receiving your bank details.

Failed Delivery Refunds

If delivery fails after 3 attempts or due to incorrect address:

• Prepaid Orders: Full refund processed within 7-10 business days after shipment returns to us
• COD Orders: No amount collected, so no refund applicable

Non-Refundable Scenarios

Refunds are not applicable in the following cases:

• Products marked as "Final Sale" or "Non-Returnable"
• Custom-made or personalized sarees
• Items returned after 7 days of delivery
• Products that have been worn, washed, or altered
• Intimate accessories (blouses, petticoats)
• Products returned without original tags and packaging

Tracking Your Refund

You can track your refund status by:

1. Emailing us at info@sareelane.store with your order number
2. Calling our customer support at +91 8125834137
3. Checking your email for refund confirmation and transaction ID

Once refund is initiated, you'll receive an email with the ARN (Acquirer Reference Number) or transaction reference for tracking with your bank.

Disputes and Escalation

If you haven't received your refund within the specified timeline:

1. Check with your bank or credit card company (processing may take time)
2. Contact us with your order number and we'll investigate
3. If the issue persists, escalate to our Grievance Officer at grievance@sareelane.store

We are committed to resolving all refund disputes within 30 days as per Consumer Protection Guidelines.

Contact Us

For refund-related queries:

• Email: info@sareelane.store
• Phone: +91 8125834137
• Working Hours: Monday to Saturday, 10:00 AM - 7:00 PM IST