Returns & Exchange Policy

Our Promise

At Saree Lane, we want you to love every purchase. If you're not completely satisfied with your order, we offer a straightforward returns and exchange policy to ensure your shopping experience is worry-free.

7-Day Return Window: You can request a return or exchange within 7 days from the date of delivery. The item must be unused, unwashed, and in its original condition with all tags attached.

Eligibility Criteria

Eligible for Return/Exchange

Unused, unworn sarees with original tags
Damaged or defective products
Wrong product delivered
Size/color mismatch from order
Products in original packaging
Request within 7 days of delivery

Not Eligible

Worn, washed, or altered items
Items without original tags
Sale/discounted items (marked as final sale)
Custom-made or personalized sarees
Intimate accessories (blouses, petticoats)
Requests after 7 days of delivery

Return/Exchange Process

Follow these simple steps to initiate a return or exchange:

1

Initiate Request

Email us at info@sareelane.store or call +91 8125834137 with your order number and reason for return/exchange.

2

Approval

Our team will review your request and respond within 24-48 hours with approval status and instructions.

3

Package the Item

Pack the product securely in its original packaging with all tags, accessories, and invoice.

4

Schedule Pickup or Ship

We'll arrange a reverse pickup from your address, or you can ship it to us at the provided address.

5

Quality Check & Processing

Once received, we'll inspect the item. Refund/Exchange will be processed within 5-7 business days.

Exchange Policy

We're happy to exchange your purchase for a different size, color, or style:

Exchange requests must be made within 7 days of delivery
Subject to availability of the replacement item
If the replacement item is of higher value, you'll need to pay the difference
If lower value, the difference will be refunded to your original payment method
Exchange shipment is free of charge

Damaged or Defective Items

If you receive a damaged or defective product, please:

Take photos/videos of the damage immediately upon opening the package
Do not use or wash the product
Contact us within 48 hours of delivery with images and order details
We'll arrange for a free pickup and provide a full refund or replacement

Important: Claims for damaged items must be reported within 48 hours of delivery with photographic evidence. Late claims may not be eligible for resolution.

Shipping Costs for Returns

Reason for Return	Shipping Cost
Damaged/Defective Product	FREE (covered by us)
Wrong Item Delivered	FREE (covered by us)
Change of Mind / Didn't Like	₹99 (deducted from refund)
Size/Color Exchange	FREE (covered by us)

Refund Timeline

Once your return is received and inspected, refunds are processed as follows:

Payment Method	Refund Timeline
UPI / Net Banking	5-7 Business Days
Credit/Debit Card	7-10 Business Days
Cash on Delivery	7-10 Business Days (via bank transfer)

For COD orders, please provide your bank account details for the refund transfer.

Contact Us

For return or exchange requests, reach out to us:

Email: info@sareelane.store
Phone: +91 8125834137
Working Hours: Monday to Saturday, 10:00 AM - 7:00 PM IST

Please have your order number ready when contacting us.