Privacy Policy

Introduction

Saree Lane ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website sareelane.store and use our services.

By using our website, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an Account: Name, email address, phone number, password
• Place an Order: Shipping address, billing address, phone number
• Contact Us: Name, email, phone number, message content
• Subscribe to Newsletter: Email address
• Write Reviews: Name, review content, ratings

Information Collected Automatically

When you visit our website, we automatically collect:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages visited, time spent, and browsing patterns
• Referral source (how you found our website)

Payment Information

We do not store your credit/debit card details. Payment processing is handled by secure third-party payment gateways (Razorpay/PayU) that comply with PCI-DSS standards. We only receive confirmation of successful transactions.

How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Process and fulfill your orders	Contract performance
Send order confirmations and shipping updates	Contract performance
Respond to your inquiries and provide customer support	Legitimate interest
Send promotional emails (with your consent)	Consent
Improve our website and services	Legitimate interest
Prevent fraud and ensure security	Legal obligation
Comply with legal obligations	Legal obligation

Your Rights Under DPDP Act

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

To exercise any of these rights, please contact our Data Protection Officer at privacy@sareelane.store.

Data Sharing and Disclosure

We may share your personal information with:

• Logistics Partners: To deliver your orders (name, address, phone number)
• Payment Processors: To process transactions securely
• Service Providers: For email marketing, analytics, and customer support tools
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for all data transmission
• Secure, encrypted storage of personal data
• Access controls limiting who can view personal data
• Regular security assessments and updates
• No storage of payment card details (handled by PCI-DSS compliant processors)

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Until you delete your account or request erasure
• Order Data: 7 years (for tax and legal compliance)
• Marketing Data: Until you unsubscribe
• Support Queries: 3 years from resolution

After the retention period, data is securely deleted or anonymized.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Understand how you use our website
• Provide personalized recommendations
• Analyze website traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For privacy-related inquiries or to exercise your rights:

We aim to respond to all privacy inquiries within 30 days.